Bottle Coolers Direct trading as Corr Chilled.co.uk (‘we’, ‘us’ or ‘our’), are a company registered in England and Wales under company number 8003192 and with our registered office at Carpenter Court, Maple Road, Bramhall, Stockport, SK7 2DH. Our main trading address is Carpenter Court, Maple Road, Bramhall, Stockport, SK7 2DH. Our VAT number is 135 0181 50 and we operate www.corrchilled.co.uk (‘the Website’).

This page tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on the Website, or in our most recent published catalogue.

These Terms are only in the English language and will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our Website or confirming orders placed over the telephone. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from us.

At some points in these Terms we use the phrase ‘working days’, which means a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.  

Order and Contract

 The checkout pages of our Website, or our customer service team (if ordering by telephone) will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us, and you should take the time to read and check your order details at each or any stage of the order process.

After you place an order, you will receive an e-mail from us acknowledging that we have received it and providing you with an order number (it is helpful if you quote this in all subsequent communication with us regarding your order and you must check yours and your order details are correct). However, please note that our acknowledgment does not mean your order has been accepted. Our acceptance of your order will take place when we send you a further e-mail confirming that your order has been checked, verified and confirmed (Order Confirmation). The Contract between us will only then be legally formed.

 If before sending the Order Confirmation we are unable to supply you with a Product, for any reason (for example, unavailability, price or description errors, or delivery issues) we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

Bottle Coolers Direct Ltd takes no responsibility for orders made in error. The customer must check they have ordered the correct unit for use with it's intended purpose. If an item has been ordered in error/the customer wishes to cancel the order, and the item has been despatched, the customer will incur re-stocking and carriage charges. 

Products

The images of the Products on our Website, catalogues or brochures are for illustrative purposes only. Although we have made every effort to display the images (for example, colours) accurately, we cannot guarantee that your computer's display or printed pictures of them accurately reflect the Products entirely, and they may vary slightly.

Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our Website, catalogues and brochures have a 2% tolerance.

You are responsible for all unpacking, positions, erecting or installation of the Product(s) (unless expressly agreed otherwise in writing by us) and for checking access suitability for the Product(s) ordered to any building.

Any orders that are cancelled due to products that are too large/small for site, will incur failed delivery and re-stocking charges. 

Price and Payment

The price(s) of the Product(s) will be as quoted on our Website or most recent catalogue at the time you submit your order.

However our Website and catalogue contains a large number of Products and it is always possible that, despite our reasonable efforts, some of the Products listed may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full.

You can only pay for Products using a debit or credit card (or BACS transfer if ordering over the telephone) or online payment merchant we accept or approved as listed on the Website during the checkout process. 

Payment for the Products and all applicable delivery charges is in advance, unless explicitly agreed otherwise by us in writing. We may take payment before your order is dispatched, but this alone will in no circumstances constitute acceptance of your order on our part. In the event we are ultimately unable to accept your order, a full refund will be made to your payment card.

Delivery

When or as soon as reasonably possible after accepting your order, we will contact you with an estimated delivery date. Please note that delivery arrangements are made with and completed by third party couriers directly from our Product suppliers. Timescales for delivery, and delivery charges will therefore vary depending on the availability of Product(s) and/or the location they are to be delivered to.

Occasionally our delivery to you may be affected by an Event Outside Our Control (and see clause 14 for details of what happens then). In addition, if we are not able to deliver all Products ordered at one time due to operational reasons, we will deliver the Products in instalments. We will not charge you extra delivery costs for this, and will let you know in advance of estimated delivery dates for each instalment.

Delivery of an Order shall be completed when we deliver the Products to the address you gave us, such other location as we may agree in writing, or you or a carrier organised by you collect them from us (including any passing to your courier for international delivery under clause 4.5). We shall only be required to deliver the Product(s) to a curb side ground floor location, and delivery to any third party nominated has the same effect as delivery to you for the purpose of the Contract.   

You may place an order for Products from outside the UK, but (unless otherwise agreed by us in writing) this order must be for delivery to an address or loading in the UK by a freight or carriage provider you organise and pay for. If you order Products from our Website for use outside of the UK then:

1. you should note there are restrictions on some Products (including but not only the availability of labour warranties) , so please review the information on the relevant Product and warranty pages carefully before ordering;

2. your order may be subject to import duties and taxes which are applied when the delivery reaches that destination.  Please note that we have no control over these charges and we cannot predict their amount;

3. you will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order;

4. you must comply with all applicable laws and regulations of the country for which the Products are destined.  We will not be liable or responsible if you break any such law.

All refrigeration prices above £300 include delivery to your door. Customer located in remote locations, the highlands or islands may be subject to delivery charges. 

You mus check door entry sizes with all cabinets. If the unit does not fit any carriage charges caused by an aborted delivery will be chargeable, along with a re-stocking fee. 

It is the customer's responsibility to provided the correct delivery address and postcode.  If the delivery address or postcode is incorrect the customer will be charged delivery costs.

The customer must provide clear access to their premises. Parking restrictions and or any denial of access will result in aborted delivery charges.

Should a delivery have to be aborted because the business is closed or no one is there to meet them, then you will be charged again for carriage. If the item has to be restocked then you will incur a restocking fee

The customer must inspect their delivery and inform us within 24 hours of any damages or omission of items. Failure to do so may result in missing parts being billed to you.

The customer must inform us immediately if they are missing manuals or cleaning instructions for their unit.  Turning on or using your equipment without following the manufacturers guidelines will result in you being charged for any engineers visit. 

Risk and Ownership

The responsibility for damage to and other risk in the Products shall pass to you on completion of delivery

Cancellation

It it the customers responsibility to ensure goods are ordered correctly. Any goods that have been despatched and are later cancelled will be subject to a re-stocking fee, to be paid for by the customer. 

If the goods are not required on arrival or incorrect due to a mistake made when ordering, providing they are unused, a refund can be processed, less the return carriage and re-stocking charge. 

Warranties

Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.

For Products which do not have a manufacturer's labour guarantee, when placing your order we will provide you with the option to purchase a labour warranty for material defects found in the Products within a period of 12 months from delivery. Payment for our labour warranty must be made when placing your order. However, such warranty does not apply to any defect in the Products arising from:

 fair wear and tear;

wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

 if you fail to operate or use the Products in accordance with the user instructions;

any alteration or repair by you or by a third party who is not one of our authorised repairers; or

 any specification provided by you.

If you are a business customer:

7.4.1 you must give notice in writing to us during the warranty period within a reasonable time of discovery that some or all of the Products do not comply with the warranty set out in clause 7.1, allow us a reasonable opportunity of examining such Products and/or if asked to do so by us return (at your cost) such Product(s) to our place of business or such other location notified in writing by us. Only then shall we, at our option, repair or arrange replacement of the defective Product(s), or refund the price of the defective Product(s) in full;

7.4.2 except as provided in clause 7.4.1, we shall have no liability to you in respect of Product(s) failure to comply with the warranty set out in clause 7.2;

7.4.3 the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.; and

7.4.4 in the event that any inspection by us reveals the relevant Product(s) are free from material defects for the purpose of clause

We shall be entitled to demand and you shall pay us an administration charge of £100.00 per Product reflecting a proportional amount of our expenses estimated to be incurred in dealing with the inspection.

These Terms shall apply to any repaired or replacement Product(s) supplied by us.

Unless confirmed as being damaged within 24 hours from initial delivery, all cosmetic items and fabricated items are specifically not covered by the warranty. 


Shelves / baskets, trays and pans are specifically not covered by warranty. 

Light bulbs, tubes and gaskets and trims are deemed consumable and not covered by warranty. 
Other consumable items and breakables are not covered by warranty. 
Stock loss due to unit failure, or claims for consequential losses are excluded from warranty. 

Data Protection

We only use your personal information (being information to which the Data Protection Act 1998 applies) in accordance with our Privacy Policy. Please read the terms of the policy [and Terms of Use] as they include important terms which apply to you and your use of the Website.

Termination and suspension

Without limiting any other right or remedy available to us, if you are a business customer and become subject to any of the events listed below, we may suspend provision of the Products to you along with our corresponding obligations under the Contract and/or may terminate the Contract with immediate effect by giving written notice to you:

You are subject to any event indicating that you may be, or are reasonably likely to become, insolvent including (but not limited to) suspending or threatening to suspend payment of your debts; commencement of negotiations for rescheduling debts with all or some creditors; filing of a petition for winding up or bankruptcy, appointment of an administrator, administrative receiver or receiver; taking of execution or distress proceedings which remain outstanding for 14 days; or otherwise being unable to pay your debts as they fall due (within the meaning of section 122 Insolvency Act 1986);

any event occurs, or proceeding is taken, with respect to you in any jurisdiction to which you are subject that has an effect equivalent or similar to those  mentioned in clause 10.1.1;

you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business;

your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy; and


Without limiting any other right or remedy available to us we may suspend provision of the Product(s) to you (along with our corresponding obligations under the Contract) and/or may terminate the Contract with immediate effect by giving written notice to you if you fail to pay any amount due to us on the due date for payment and have still not done so 14 days after being notified in writing to make such payment.

On termination of the Contract for any reason you shall immediately pay to us all outstanding unpaid sums and interest for Products already received.

Termination of the Contract, however arising, shall not affect any of the parties' rights, remedies, obligations and liabilities that have accrued as at termination.

Clauses which expressly or by implication survive termination of the Contract shall continue with full legal effect.

Events Outside our Control

In these Terms an Event Outside Our Control means any act or event beyond our reasonable control (for example, strikes, civil commotion, invasion, terrorism, war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, failure of public or private telecommunications networks or impossibility of the use of required transport or default of suppliers or subcontractors).

 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. 

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract we will contact you as soon as reasonably possible to notify you and performance of our obligations under the Contract will be suspended and extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

If you are a consumer, you may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return any relevant Product(s) you have already received and we will refund the price you have paid for any Product(s) you do not retain or receive, including any delivery charges associated with them.