Below is a list of frequently asked questions, hopefully these will answer a few queries you may have before buying. If your question is not on this page, or you would like an answer explaining call us on 0161 442 9174.
Do you do a lease-to-buy option?
Yes, we offer a lease-to-buy option on order values over £500. To find out more about our leasing options click here.
Where can I find the dimensions of a product?
On the product page all the dimensions are in a grey headed table below the product image, these dimensions are all in millimetres, if you need additional dimensions, please ask.
Is the Temperature Range in Celsius or Fahrenheit?
Do you have products in store?
No, we deliver direct from the supplier to ensure a fast and efficient delivery so we don't hold any stock on our premises.
Do you install the units or just deliver them?
We can offer installation services for many of our products which can range from a position and unpack to full installation and assembly. Please contact us with your requirement and we will do our best to help.
Do you offer international shipping?
Yes, we can offer prices on international shipping, please contact us for details.
How much is delivery?
Delivery is free on all orders over £200 to UK mainland sites with some restrictions to outlying area in the north of Scotland. This excludes spares and accessories.
How long will delivery take?
Delivery times vary dependent on the item please check the Delivery tab on each page for more details. If you need the item quicker than advertised please contact us and we will see if we can help.
My order has been delivered but it is damaged, what do I do?
Sign for the item as “Damaged” on the driver’s delivery note and contact us immediately on 0161 442 9174.
Do you sell second hand catering equipment?
No, all our products are brand new from the supplier.
How can I pay for the goods?
You can pay via our safe and secure online payment system or over the phone by credit card, debit card, Paypal or our preferred method of bank transfer.
I can't find what I need on the website, does that mean you don't sell it?
No, call us on 0161 442 9174 and we will try and source the product you're looking for.
I've seen one of your products cheaper somewhere else, will you match the price?
We understand that every penny counts when making an equipment purchase so we will do our very best to match any price you have seen elsewhere, however we can’t provide a guarantee.
Does my product come with a Warranty?
Yes, however this varies from product to product so please check the product warranty on each page prior to order. On many products additional warranty for labour, if not included, can purchased if required.
Do you offer repairs?
Yes, if your item is out of warranty, we can arrange for a service engineer to attend. Give us a call with the make, model and serial number of the cabinet and your original order or invoice number and we’ll arrange a visit. Please note that visits out of warranty are chargeable.